The National Client Service Centre (NCSC) as the front-line point of contact for all of Everlink’s customers and services, is staffed and runs 365 days a year, 24 hours a day, with high levels of customer experience and interaction. The NCSC is considered the primary link to gain access to all of Everlinks Services. The NCSC Monitors and Manages all levels of contracted services Everlink provides to its Customer Base within all Business Verticals.
In the Previous Year ending December 31st, the Everlink National Client Service Centre managed an average of over 13,000 email, phone, and fax interactions with clients each month in doing this the NCSC maintained an excellent level of service turnaround. Over 90% of all interactions were managed as a “resolved-on-first-contact” interaction.
Our Support Centre analysts are cross trained on all of Everlinks Services and Products to provide comprehensive and knowledgeable support to all clients with the goal of addressing client interactions for service within the Support Centre in the most efficient manner possible.
As New Products and Services are added to Everlink’s growing Portfolio, the NCSC is trained and ready to provide industry leading Methodologies and Services, this includes continual upgrading of skills in accordance with accepted ITIL Practices.
Got Questions? We’ve got answers!
National Client Service Centre
125 Commerce Valley Drive West, Suite 100
Markham, ON Canada L3T 7W4
Toll Free: 1.888.ELINKPS (1.888.354.6577)
Vice President, Client Support Services
Local: (416) 522-3539