EVERLINK INTRODUCES DIEBOLD IN-LOBBY-TELLER WITH REMOTE TELLER SUPPORT TO ATM EXPRESS PRODUCT LINE UP

May 25, 2015

Markham ON, May 25, 2015 – Everlink Payment Services Inc. is pleased to introduce Diebold’s 9900 in-lobby-teller (ILT) to its ATM Express Managed Services Solution.

Financial institutions today face several customer service challenges; how to be efficient, cost effective and adaptable to technological advances. To address these challenges, the ILT offers advanced capabilities such as:

  • Remote video teller support that enables extended hours and remote location service.
  • Full marketing campaign capabilities to drive high value complex activities / lending activities into the branch.
  • Customizable cardholder preferences for fast cash.
  • Retained language and receipt options.
  • Envelope free deposits in preparation for deposit automation.
  • Future enhancements that will include mobile and cardless cash access, as well as email and SMS receipts for increased efficiency.

“The ILT is a customer-centric branch transformation solution which turns teller focus to offering assistance on pressing matters and encouraging sales opportunities” says Mark Ripplinger, President & CEO at Everlink. “Everlink has worked with credit unions and Diebold to certify and launch the ILT. We are now actively deploying the first ILT machines in customer locations across the country as part of our ATM Express service.”

The Diebold 9900 ILT is the cornerstone for a FI’s branch transformation strategy as it offers a balance of self-service cost effectiveness and high-value teller responsiveness! The ILT brings advanced capabilities such as full marketing campaigns, remote software delivery of OS updates for PCI compliance and the latest in remote teller video support. This allows the FI to offer extended branch hours, easily operate in remote locations, and migrate routine transactions to the self-service channel to allow branch staff to focus on performing more complex transactions and building deeper customer relationships.

Everlink’s FI clients can now use the ATM Express customizable service bundle to achieve a wide range of client objectives, from service enhancement to operations improvements, and can do so as a complete outsourced solution.

Everlink ATM Express is a comprehensive and customizable ATM managed services program designed to maximize the efficiency of client ATM networks and minimize the associated administrative efforts. This end-to-end solution allows FIs to focus on their core business activities while Everlink provides the expertise and technology required to efficiently support their self-service channel.

Diebold is the largest global provider of ATM outsourcing services with nearly 60,000 ATMs under different managed services contracts within the financial industry. Diebold has been awarded outsourcing contracts in Canada and the US and continues to provide market-leading solutions to customers who realize the benefits of comprehensive ATM servicing.

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for credit unions, banks, and independent sales organizations across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well established Payment Network Gateway, we offer a diversified range of integrated payments Lines of Business including: ATM Managed Services, Card Issuance & Management, Fraud Management, POS Acquiring and Professional Services.

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