Everlink Scores High on 2008 Client Satisfaction & Loyalty Surveys

Posted on January 12, 2009 · Posted in Press Release

MARKHAM, Ontario, January, 16, 2009 – Everlink, a leading provider of Electronic Payments Services in the Canadian marketplace, today announced high scores for their Loyalty and Client Satisfaction surveys for 2008.

“Everlink Clients are our driving force,” said Mark Ripplinger, president of Everlink. “Our guiding principles: Customer Centricity & Product and Service Delivery Leadership, drive each and every interaction we have with our Clients. To that end, each year we conduct a survey to measure our success in delivering quality service and value. We are proud of our results in 2008, whereby we consistently met and exceeded our client’s expectations.”

In the 2008 Client Survey, Everlink Clients were questioned about their perceptions, satisfaction with products and customer relations, and their loyalty. Everlink Customers rated their satisfaction from 1 to 10. The 2008 Overall Loyalty Index was 7.63, an increase of 18 percent over 2007. The Overall Client Satisfaction rating was 7.60, an increase of 9 percent over 2007. Throughout the various key performance indicators in the survey, 2008 scores ranked well above 2007.

“In this challenging economic environment, our Clients are increasingly focused on ways to enhance revenue, drive efficiencies, and improve operating income,” Ripplinger said. “The core of our corporate culture, mindset and strategy is delivering solutions to help them achieve those goals. We are focused on building an integrated payment solutions and services portfolio that offers our Clients more flexibility and functionality to profitably serve their customers today and tomorrow, all with the reliability and superior service they demand from Everlink.”

Here’s what some Everlink clients and partners had to say in 2008:
“Excellent support level from staff…We would not hesitate to recommend Everlink…”
Bayview Credit Union

“…Pleased with the efforts Everlink has been taking to improve the quality of service for our Canadian banking clients based on their New Value Proposition…”
Paul Mackley, VP, CGI Services to Credit Unions

“Service provided by Everlink has been tremendous…Cost savings to our Credit Union has been huge…”
Bayshore Credit Union

About Everlink
Everlink Payment Services Inc. based in Markham, ON, is a joint-venture company owned by FIS and Celero Solutions, and is fully compliant and EMV certified with the Interac, MasterCard and Visa associations. Everlink is a recognized leader in the dependable secure delivery of Electronic Transaction Processing services, EMV Chip, Managed ATM Services and Integrated Payment Solutions in the Canadian financial services marketplace. Everlink is the first in Canada to instantly issue a fully personalized, Interac and MasterCard certified EMV Chip card.

To learn more about the Everlink suite of integrated payment solutions, please contact one of our Business Development or Channel Sales & Marketing team members at 1-866-388-0076 or view our contact page.

For additional information on any other issues, please contact Paul Mighton, Vice President, Channel Sales & Marketing at Paul.Mighton@everlink.ca or (416) 659-2039