EVERLINK PROCESSING ENVIRONMENT CONTINUED TO WORK WITH HIGH AVAILABILITY DURING DISRUPTION OF TRANSACTIONS PERFORMED BY OPEN SOLUTIONS CARDHOLDERS ON JULY 11 2008 2:33 p.m. TO 4:16 p.m. PDT
EVERLINK Services are happy to report that the Everlink Transaction Processing environment continued to operate normally and at its usual high availability during the service disruption reported by Open Solutions Canada on July 11th at 3:50 p.m. PDT.
The root cause of the disruption, according to Open Solutions Canada, was with the Open Solutions verification subsystem located at their Oakville offices.
In a written clarification note to Everlink on July 17th, Open Solutions Canada further confirmed that ..the disruption was resolved by restarting the Open Solutions verification subsystem.
The Everlink environment was never implicated or was responsible for the reported disruption. Our robust environment continued to work with its usual high reliability and dependability throughout the reported disruption, which was resolved by Open Solutions by simply resetting their Verification Server. Any suggestions, perceptions or insinuations that the Everlink environment was involved or implicated are totally unfounded and inaccurate, says Carlo Tuzi, VP of Technical Architecture, Everlink Services.
The original Open Solutions email bulletin of Friday July 11th 2008, reported that ...there was service disruption on Friday July 11, 2008 from approximately 2:33 PM PDT to 4:16 PM PDT due to a PIN verification error between Everlink and Open Solutions. During the disruption transactions performed by Open Solutions cardholders on ATMs not on the Open Solutions switch were declined with a code 96 (system malfunction). POS transactions are not affected by this issue .
About Everlink
Everlink Services delivers a reliable, comprehensive, mature and industry leading suite of Electronic Transaction, ATM and POS products, solutions and services that assist your business in offering innovative and up-to-date services to your clients.
In addition to these core services, Everlink is a leader in EMV / Chip solutions with a full Interac certification for SCD (Shared Cash Dispensing), and is in the process of developing advanced solutions for the Financial Services market such as Enhanced ATM Management Services (AMS), Mobile Banking, Fraud Management and Prepaid, Loyalty and Gift Card Services.
The Everlink products, solutions and services are delivered today nationally to more than 375 Credit Unions, 30 Schedule I and Schedule II banks and FIs, 5 major Group and Intercept Processors and a growing number of ISOs.
FOR MORE INFORMATION AND DETAILS
Peter Kalogiannides, Vice President -- Customer Relations, Sales & Marketing
Direct: 905.946.5899
Peter.Kalogiannides@Everlink.ca
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3.3 Million National Customers through 330 credit unions, 50 Schedule I, II & III Banks, 4 Group & Intercept Processors and a growing number of ISOs
4-Year Performance Reliability: 99.9992%. 99.9998% in 2011 & 2010; 99.9970% in 2009; 100% in 2008
EMV Certified with Interac, VISA and MasterCard
PCI DSS compliant
600 Million Debit & Credit Transactions Annually - $15 Billion in Transactional Value
75% of Canadian Credit Unions use Everlink driving and switching solutions
Everlink is owned by FIS & Celero Solutions
Everlink is an Interac Certified leading expert in EMV Chip Technologies and capabilities - Member of exclusive multilateral K-W Trial
Everlink services the payment transaction business needs of over 370 organizations