EVERLINK PAYMENT SERVICES INC.

THE FACTS ABOUT THE STABILITY AND RELIABILITY OF THE EVERLINK SWITCHING NETWORK

Everlink Services delivers a comprehensive, mature and industry leading suite of Electronic Transaction, ATM and POS products, solutions and services that assist your business in offering innovative and up-to-date services to your clients.

In addition to these core services, Everlink is a leader in EMV / Chip solutions with a full Interac certification for SCD (Shared Cash Dispensing), and is in the process of developing advanced solutions for the Financial Services market such as Enhanced ATM Management Services (AMS), Mobile Banking, Fraud Management and, Prepaid, Loyalty and Gift Card Services.

The above services and solutions are being delivered in near real-time to your Credit Union, Bank and POS Clients via our comprehensive network that connects ATMs, Banking Systems and POS devices for transaction processing, ATM driving and other solutions.

The effective delivery of these services is dependant on a number of external telecom and network suppliers, operators and service providers.

High Switching Network Availability and Reliability
This network is reliable, robust and mature. During the period of January 1, 2007 to April 30, 2008 (16 months, equivalent to 691,200 minutes) the actual, documented and verifiable facts are outlined below:

The facts around the disruption of May 23 and 24
The EVERLINK network is reliable, robust and mature. Here are the actual, documented and verifiable facts for these two days:

• On Friday May 23rd between 15:32 and 16:32 EST and, Saturday May 24th between 00:30 and 02:30, there were two disruptions which were resolved in a timely manner.
  
• The cause was quickly diagnosed and attributed to work performed by BELL and TELUS on the Interac network components. This affected the Everlink connectivity to the Interac Member Network (IMN).
  
• There was absolutely NO cause, operational issue or disruption due to the Everlink network or the Everlink Operations whatsoever. Nonetheless, as the operator of the Interac IMN for our Clients, Everlink took ownership of the disruption, working with Interac and the telcos towards the diagnosis and resolution.
  
• Although these short disruptions were TOTALLY due to sources external to the Everlink operations AND beyond the direct or indirect control of Everlink, we have taken the following proactive actions to remedy:
  • We issued several “Production Service Alerts” to you, our Clients, informing you about the disruption and its resolution.
    
  • We issued a communication to the C2C node officials informing them of the disruption.
    
  • We issued a letter to Interac requesting explanations to the source and reason of the disruptions and demanding assurances that such events will not happen again.
    
  • We performed a Root Cause Analysis (RCA) – internally and with other external service providers to the network (Interac, Bell, TELUS, etc, as the case may be) to ascertain the true cause of the issue and, more importantly, avoid future recurrence.
    
• All the above proactive steps underline the Everlink commitment to continually enhancing all operational aspects of our service delivery to our clients.

Conclusions

1. At an average monthly network availability of over 99.97% from January 1, 2007 to April 30, 2008 and with none of these short disruptions attributable to Everlink, there is overwhelming and facts-based evidence that the Everlink switching network is MATURE, ROBUST, STABLE AND HIGHLY RELIABLE.

2. Everlink, the leading and premier service provider of reliable electronic transactions, ATM Driving, EMV Chip and other Payment Processing solutions, is always working hard to safeguard the operational excellence demanded and deserved by our Clients nationally: more than 375 Credit Unions, 30 Schedule I and Schedule II banks and FIs, 5 major Group and Intercept Processors and a growing number of ISOs.

FOR MORE INFORMATION AND DETAILS

Please call or email the Everlink National Client Support Centre (NCSC),
EVERLINK NATIONAL CLIENT SUPPORT CENTRE

1.888.354.6577 FAX: 778.330.1647
Email: support@Everlink.ca

OR

contact our Customer Relations Department for more details:

Peter Kalogiannides, Vice President -- Customer Relations, Sales & Marketing
Direct: 905.946.5899
Peter.Kalogiannides@Everlink.ca

Strategic Account Managers:

Steve Mott
Cell: 604.999.5934
Steve.Mott@Everlink.ca

John Fisher
Cell: 416.818.9535
John.Fisher@Everlink.ca

Darlyn Thompson
Cell: 416-522-3539
Darlyn.Thompson@Everlink.ca

John Tolman
Cell: 416.580.3837
John.Tolman@Everlink.ca