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As the front-line point of contact for Everlink customers, the National Client Support Centre (NCSC) is considered a vital aspect of Everlink’s client relationship management strategy and provides toll-free client-application service and support 24 hours a day, 7 days a week, 365 days a year.
In the period from April 1, 2007 to February 29, 2008, the Everlink National Client Support Centre managed an average of 11,500 email, phone, and fax interactions with clients each month.
During this time NCSC analysts answered 48,000 calls and recorded an average time of 22 seconds to answer incoming calls. Additionally, for the 27,000 records opened to track incidents, or manage implementations and requests, the NCSC achieved a “resolve-on-first-call” rate of 99.6%
Our Support Centre analysts are cross trained on all of our products to provide comprehensive and knowledgeable support to all clients with the goal of addressing client calls for service within the Support Centre.
News
Everlink Enables EMV Certified Hypercom Devices » Read More
Korea Exchange Bank of Canada to process transactions through Everlink » Read More
Everlink Enables Cambrian Credit Union for End-to-End EMV Transactions » Read More
Everlink Partners with Chase Paymentech to Offer a New Merchant Credit Acquiring Program (MCAP) » Read More
Everlink Enables Conexus Credit Union for End-to-End EMV Chip Transactions » Read More
Everlink Enables Laurentian Bank of Canada, a Schedule 1 Bank, for End-to-End EMV Chip Transactions (SCD) » Read More
Fidelity National Information Services, Inc. to Acquire Metavante Technologies, Inc. » Read More
Everlink is Awarded a $100+ Million Contract for services to Canadian Credit Unions. » Read More
Everlink Key Facts
3.3 Million National Customers through 330 Credit Unions, 30 Schedule I and Schedule II Banks, 4 Group & Intercept Processors and a growing number of ISOs
99.997% Reliability (2008 and 2009); 99.991% 2010 YTD
EMV Certified with Interac, VISA and MasterCard
PCI DSS compliant
600 Million Debit & Credit Transactions Annually - $15 Billion in Transactional Value
75% of Canadian Credit Unions use Everlink driving and switching solutions
Everlink is owned by Fidelity National Information Services & Celero Solutions
Everlink is an Interac Certified leading expert in EMV Chip Technologies and capabilities - Member of exclusive multilateral K-W Trial
Everlink services the payment transaction business needs of over 370 organizations