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As the front-line point of contact for Everlink customers, the National Client Support Centre (NCSC) is considered a vital aspect of Everlink’s client relationship management strategy and provides toll-free client-application service and support 24 hours a day, 7 days a week, 365 days a year.
In the period from April 1, 2007 to February 29, 2008, the Everlink National Client Support Centre managed an average of 11,500 email, phone, and fax interactions with clients each month.
During this time NCSC analysts answered 48,000 calls and recorded an average time of 22 seconds to answer incoming calls. Additionally, for the 27,000 records opened to track incidents, or manage implementations and requests, the NCSC achieved a “resolve-on-first-call” rate of 99.6%
Our Support Centre analysts are cross trained on all of our products to provide comprehensive and knowledgeable support to all clients with the goal of addressing client calls for service within the Support Centre.
News
A Canadian First: Sunova Credit Union Instantly Issuing EMV Debit Cards Leveraging the Everlink Instant Card Issuance Solution » Read More
Everlink Implements Key Strategic Organizational Changes » Read More
Everlink Appoints Barry Stewart as Strategic Account Manager » Read More
Servus Credit Union to pilot Everlink Fraud Management » Read More
First Nations Bank of Canada Selects Everlink as their Preferred Switching Services Provider » Read More
Everlink Processing with Fraud Management Protection » Read More
Caisse Populaire Groupe Financier Ltée to process transactions through Everlink » Read More
Bank of China (Canada) to process transactions through Everlink » Read More
Industrial and Commercial Bank of China (Canada) to process transactions through Everlink » Read More
Everlink Enables EMV Certified Hypercom Devices » Read More
Korea Exchange Bank of Canada to process transactions through Everlink » Read More
Everlink is Awarded a $100+ Million Contract for services to Canadian Credit Unions. » Read More
Everlink Key Facts
3.3 Million National Customers through 330 credit unions, 50 Schedule I, II & III Banks, 4 Group & Intercept Processors and a growing number of ISOs
4-Year Performance Reliability: 99.9992%. 99.9998% in 2011 & 2010; 99.9970% in 2009; 100% in 2008
EMV Certified with Interac, VISA and MasterCard
PCI DSS compliant
600 Million Debit & Credit Transactions Annually - $15 Billion in Transactional Value
75% of Canadian Credit Unions use Everlink driving and switching solutions
Everlink is owned by FIS & Celero Solutions
Everlink is an Interac Certified leading expert in EMV Chip Technologies and capabilities - Member of exclusive multilateral K-W Trial
Everlink services the payment transaction business needs of over 370 organizations