Everlink has achieved success by following best practices and highly disciplined processes that help us focus on developing and delivering our products and services while working in close partnership with our clients. Established relationship management is a standard component of every client partnership engagement.

Everlink designates a primary business contact to collaborate with the client’s primary business contact for consultation and to address any items arising in connection with the contracted solutions and services. The role of the Relationship Manager is to provide a single point of contact for our clients for the reporting, prioritizing, tracking and resolution of incidents and work requests. This ensures that client’s expectations are understood and managed and subsequently, Everlink products and services are delivered within these expectations providing ongoing value. The Relationship Manager is the client advocate when dealing internally at Everlink with the other teams.

Equally important is the ability of the Relationship Manager to understand the business model that the client operates under so that opportunities can be nurtured and developed into additional services or appropriate solutions to meet the client’s needs. Relationship Managers conduct face to face meetings on an ongoing basis to keep abreast of the client’s business and to obtain client feedback on products and services.

Relationship Managers conduct structured, documented scheduled meetings on a regular basis. These meetings are supported by a team of Everlink professional resources that may be required to address production, performance, and future product development.

Everlink is committed to adhering to the following relationship management principles:

Listen, Communicate, Collaborate, Respond, Lead, and Serve.