Message from the President & CEO

MSG FROM PRESIDENT AND CEO

August 2017 – Mid-Year Update

It’s official. Summer is in full swing and with half the year already over, I’m pleased to report that Everlink is on target to complete everything we had planned on our 2017 Solutions Roadmap.

To provide a brief summary, over the first six months of 2017, there have been several exciting developments to report:

  • Launch of Interac Debit on Android Pay in Canada. As a key partner in bringing this initiative to Canadian Financial Institutions, Everlink delivered critical system integration, secure tokenization and transaction services in conjunction with the Interac Token Service Provider (TSP). We are very proud to have partnered with many industry leading companies to bring this solution to Canadians.
  • Enabling Lock’N’Block™ capabilities on the Central 1 MemberDirect® Mobile Banking App: Everlink’s partnership with CEAMS, League Data and Central 1 has made our Lock’N’Block™ mobile fraud management solution available to clients across Canada who use the Central 1 MemberDirect® Mobile Banking App. Lock’N’Block™ provides cardholders with the ability to control access to their debit cards, when and where they want, via their mobile phone. Lock’N’Block truly empowers cardholders with personalized control over their debit security.
  • Launch of Instant Credit Card Issuance (ICCI): Last year we partnered with Collabria to provide our clients with access to Instant Credit Card Issuance capabilities and we have now completed the integration project and are live and in-market with our first client — Sunova Credit Union.
  • Launch of Debit Mastercard®: Servus Credit Union was recently the first credit union in Canada to launch Debit Mastercard® through Everlink. A significant shift with regards to debit card issuance that further enhances the member/customer experience by enabling online purchases and further extending international access.
  • Launch of the Contactless-Only Unattended Terminal Solution: Everlink is pleased to announce that it has launched Canada’s first contactless-only unattended terminal solution for debit. These terminals are now being deployed by our partners in most gas stations across the country for air-pumps and vacuum cleaners where the customer can now pay with Interac Flash® (as well as VISA® PayWave® and Mastercard® PayPass®).
  • Everlink featured in York Region Video Series: Recently we were featured in a video series used to promote York Regions’ technology cluster. The video provides an overview of Everlink’s contribution to enabling mobile payments in Canada and captures great views of our new office. I encourage you to take a look. https://youtu.be/HV54-Oj2MhA.

Looking ahead and other general announcements:

  • 2017 Conversions: Alterna Savings & Bank converted their 143,000 members and 48 ATMs to Everlink in June. The conversion was completed on time and on budget. We expect the same for conversions taking place over the coming months. Each will be announced upon completion along with other exciting news in our pipeline, so stay tuned.
  • Everlink’s Dynamic Currency Conversion Solution: Everlink is pleased to announce that the much-anticipated launch of our Dynamic Currency Conversion Solution will be released in the upcoming weeks. This will enable international cardholders to complete transactions in their home currency while travelling, in addition to offering Financial Institutions the opportunity to generate new revenue. Stay tuned!
  • Mid-Year Evaluation – Aug. 16th Deadline: As a client-centric organization, we are continually measuring ourselves to ensure that we are meeting the expectations of our clients. This survey is different from our annual Client Satisfaction and Loyalty survey in that it addresses additional and specific areas more in depth to ensure that we remain on track to delivering the services and support you need and aligning to your own roadmap plans. The survey should take no longer than 10 minutes to complete and will remain open until August 16th. The survey can be completed here.
  • Connections 2017 – Nov. 13-14, Ottawa: We are absolutely thrilled by the demand for attendance to this year’s conference, already having received registrations totaling half of our capacity! As space is limited, I encourage you to register asap at everlink.ca/connections2017. If you’re planning to spend the weekend in Ottawa, it’s best to book your accommodation as soon as possible at: https://www.starwoodmeeting.com/Book/Everlink.
  • Solutions Series: Following last month’s successful webinar focused on Card Issuance & Management, we’ve decided to take a brief hiatus in August. Our monthly webinar showcasing Everlink’s solutions will return in September. To ensure that you get an invitation, make sure to subscribe to Everlink’s Solutions Series mailing list here: http://www.everlink.ca/everlink-updates/.

Events:

So far this year, Everlink’s General Managers have presented at a couple of notable industry conferences:

  • Michelle Burger: Building Business Cases For Fraud Solutions, ACI Exchange
  • Phil Hogg: Challenger Banks and Disruptors: The Race To Own The Payments System, Seamless Payments Africa 2017

Michelle will also be presenting at Celero’s FinTech Conference in Kelowna in October. You will also be able to catch all of our General Managers on stage together at Connections in November. They will be presenting roadmap updates with respect to each of their Lines of Business.

And finally, I wanted to briefly note that over the coming weeks you will see how we have been busy behind the scenes preparing for the launch of our new website. Although we will be updating our look, that which has come to define our company will remain absolutely constant:

  • Our dedication to our clients;
  • Our investment in our technology platforms; and
  • Our innovative drive.

Once the new site is up, we will let you know.  I encourage you to take a look and we welcome your feedback.

Wishing you a wonderful summer. I look forward to catching up with you at Connections 2017 this fall, if not sooner!

Sincerest regards,

Mark Ripplinger
President & CEO
Everlink Payment Services Inc.