Markham, ON – Everlink Payment Services Inc. – in partnership with Diebold, Incorporated – is pleased to introduce ATM Express, a comprehensive and customizable set of ATM managed services. This solution is designed to facilitate branch transformations, enhance targeted marketing capabilities, improve customer experience – through features such as remote teller two-way video support – and increase ATM fleet efficiency. This is done without increasing the financial institution’s (FIs) operational burden thanks to a monthly payment model.

The customizable service bundles allow ATM Express to achieve a wide range of client objectives, from service enhancement to operations improvements to a complete outsource solution.  This solution will be available for client ATMs in March 2015.

“Financial institutions are increasingly challenged with the growing cost and complexity of managing and supporting their critical self-service channel,” says Mark Ripplinger President & CEO at Everlink. “With ATM Express, activities such as managing ATM uptime; managing currency forecasting and replenishment; remotely updating ATM operating system software; and ensuring ATM security compliance will now be handled by the experts at Everlink rather than by their staff. This allows financial institutions to redirect and invest resources into their core business.”

The functionality components of ATM Express, such as marketing campaign management and remote software delivery allow financial institutions to not only keep their ATM channel up-to-date, but to use it more effectively to shape a positive and interactive customer experience at the ATM.

With the introduction of new in-lobby teller hardware and new features such remote teller (video) support, Everlink clients will be able to jump start their branch transformation plans and deploy those elements that will be central to their physical and digital (phygital) strategy.

“Diebold’s innovation and expertise with branch automation offers Everlink customers the strongest partner for the ATM Express solution,” said Derek Nogiec, senior director sales, Diebold Canada.  “Our ability to support cost-effective, high-value ATMs and in-lobby teller terminals drive the most effective business case for any branch transformation initiative.”

Everlink and its partners will continue to bring new service and functional elements to the ATM Express managed service.  These innovations include envelope-free deposits – leading to full deposit automation, loose coin dispensing, email and SMS receipts and cardless cash access (NFC / contactless transaction initiation).

Diebold is the largest global provider of ATM outsourcing services with nearly 60,000 ATMs under different managed services contracts within the financial industry. Diebold has been awarded outsourcing contracts on several continents and continues to provide market-leading solutions to customers who realize the benefits of comprehensive ATM servicing.

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for credit unions, banks, and independent sales organizations across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well established Payment Network Gateway, we offer a diversified range of integrated payments Lines of Business including: ATM Managed Services, Card Issuance & Management, Fraud Management, POS Acquiring and Professional Services.

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